Contact
Choose the right channel
Customer support, sales, and merchant escalations each use a different path so you do not lose time bouncing between inboxes.
Sales & general questions
Evaluating Waine for your business or have a question before signing up?
support@waineappointments.comCustomer support
Already a customer? Start with our support centre for bookings, refunds, and account access.
Merchant escalation
For billing blocks, Stripe Connect payouts, or account lockouts, use the dedicated path.
Email merchant supportResponse time
We aim to respond within 48 hours, faster for billing and account access.
Quick answers
Many useful answers are in our FAQ.
What to include in your message
To help us respond quickly, include your account email, business name, and a short description of the outcome you expected. For an appointment or payment issue, include the identifier shown in Waine, but never send a password or full payment-card number.
Privacy questions can be sent to privacy@waineappointments.com. General, sales, and support requests use support@waineappointments.com.
support@waineappointments.com